Organization know-how pack

text

support-playbook/
├── KNOWLEDGE.md
├── sources/
│   ├── support-sop.md
│   ├── escalation-policy.md
│   └── faq.md
├── wiki/
│   ├── workflows/refund.md
│   └── decisions/escalation-rules.md
└── compiled/
    ├── facts.md
    ├── playbook.md
    └── boundaries.md

Use cases

customer support replies
new employee training
quality review
escalation recommendation
SOP automation

Boundary examples

Ask for human approval before refunds or account changes.
Cite policy source for sensitive actions.
Do not expose internal notes to customers.